Support
A person reads every message.
Contact
Email support@movepromise.com. Tell us which movement or screen you were using, what happened and your iPhone model. Please don't send camera footage.
The camera isn't counting
Follow the placement guide for that movement. Keep the requested body parts in view, use even light and wait for the ready signal. For holds, time only counts while the camera can track the required position. Pause to reposition the phone, then resume.
Can I stop partway through?
Yes. Pause whenever you need to. Completed exercises are saved before you move on. An unfinished exercise doesn't count. A paused exercise can resume while the session stays open; closing the session or app doesn't keep its partial count.
Can I do more than my promise?
Yes. The first completed movement on a calendar day keeps your promise. More movement that day is saved as practice.
My reminder didn't arrive
Check your planned days and reminder time in the app's Settings, then check notification permissions and Focus on your iPhone. Completing a movement cancels that day's pending reminder. Open the app regularly to refresh upcoming reminders.
A movement doesn't feel right
Stop and choose another movement. Use a clear space and targets that feel comfortable. Promise counts movement; it doesn't diagnose conditions or assess whether an exercise is suitable for you.
Subscription, restore and refunds
Manage or cancel Promise Pro in iPhone Settings › your name › Subscriptions. On a new iPhone, use Restore Purchases on the subscription screen with the same Apple Account. Refunds are handled by Apple at reportaproblem.apple.com.